Patient Retention Management
Turn First-Time Clients into Lifelong Patients
This course focuses on the systems and strategies that drive long-term patient relationships. You’ll learn how to implement follow-up protocols after each visit, create loyalty programs that reward repeat business, and continuously enhance the patient experience using feedback. Retention isn’t just about discounts—it’s about making each client feel seen, valued, and supported throughout their journey. By focusing on exceptional service and consistent communication, you’ll not only increase lifetime value but also build a referral-worthy reputation that fuels organic growth.
Create Experiences That Clients Want to Repeat
By investing in your existing patients, you strengthen relationships, increase satisfaction, and grow your business more sustainably.
This course will teach you how to:
- Focus on retaining existing patients through exceptional service and ongoing engagement.
- Implement follow-up procedures post-treatment.
- Offer attractive & effective loyalty programs.
- Continuously improve service based on patient feedback.
Features of the Course
This course blends practical tools with a service-first mindset to help you design a retention strategy that works. From workflow templates to patient touchpoint planning, you’ll walk away with a clear action plan to keep your clients engaged, satisfied, and coming back.
Post-treatment follow-up systems for every service
Learn how to build automated and personal follow-ups that check in with clients, answer questions, and encourage return visits.
Loyalty program templates for lasting engagement
Explore proven reward structures that boost frequency of visits while making clients feel appreciated and connected to your brand.
Feedback-driven improvement tools
Use surveys, reviews, and client input to identify service gaps, refine your approach, and exceed patient expectations over time.
Why Choose Us
Why Choose
KLH Aesthetic?
We're committed to YOU — your growth, your excellence, your industry success.
Every course, resource, and strategy we offer is backed by years of experience in the aesthetic space. At KLH Aesthetic, we don’t teach theory. We offer real-world solutions that elevate patient care, streamline operations, and drive growth.
What Our Clients Say
If ever in need of consulting for an aesthetics practice, Kerry is your go to!!! She has helped me a ton with all the new technologies, best practice, and how to excel in the business. Thank you Kerry!
Nicki L. | Nickirnaesthetics
Working with Kerry has been a wonderful experience and easily one of the best business decisions I've made. Kerry is knowledgeable and extremely responsive. My business continues to grow and thrive and I absolutely believe Kerry has played a huge part in this.
Christy Lantz CRNP | Fine Line Medical Aesthetics, LLC
Wouldn’t recommend anyone else!
Sabrina N.
Partnering with Kerry Hellwig has transformed my business. She brings sharp strategy, structure, and real results. From team training to treatment planning, every system now scales. Our marketing converts, our team’s engaged, and revenue is up. If you want to grow with purpose, Kerry is the one to call.
Chris M.
Kerry brings the most luxurious experience to medspa consulting. She truly rolls out the red carpet from her creative ideas, her style of training, and executing events. I not only had the pleasure to work with Kerry but my team did as well. She brings a different approach to training a team, planning business goals, connecting with the best in the business and helping build a successful team.
Lexi Blacka | Ageless Skin and Beauty
Got Questions?
It’s more cost-effective to retain a happy client than to acquire a new one. Retention drives repeat business, referrals, and long-term growth.
No. We’ll show you simple options—from punch cards to automated systems—that match your current setup and client flow.
Receive my Strategic Practice Success Plan!
Complete the form for your custom Patient Journey Map!
